Support at the Listening Place is provided by trained volunteers who, in turn, are supported and supervised by mental health professionals. To offer this much needed service we rely on our volunteers; individuals who have time to offer non-judgemental, warm, caring, empathetic, support to our visitors.
“TLP is a special organisation. The volunteers are some of the kindest, most thoughtful and devoted people I’ve had the pleasure to spend time with. Everybody is united, under the goal of helping others and I feel part of a wonderful community. I always look forward to going on shift and catching up with the other volunteers.”
Some questions answered
Everyone has different reasons for volunteering. These range from having the opportunity to undertake activities that would support a particular career path (such as counselling) to simply wanting to give something back. All are valid and we offer all volunteers the opportunity to share their reasons so that, where possible, we are able to meet the aspirations of our volunteers.
Where is The Listening Place and when is it open?
Our premises are in Central London, near Victoria Station, conveniently situated for public transport. We will be open between 9.00 and 21.00, 7 days a week.
Who can be a volunteer?
Anyone who is 18 or over can apply to be a volunteer. However, we know that this type work is not for everyone and we have a selection process that takes place after initial interviews as well as during and at the end of training.
What are the different roles within the Listening Place?
There are two key volunteer roles within the Listening Place
- Listening volunteers whose role is to offer on-going non-judgemental, warm, caring, empathetic, supportive listening to visitors.
- Helping volunteers whose role is to support the Listening Volunteers and others working in The Listening Place. Responsibilities are wide ranging and vary from meeting and welcoming our visitors to undertaking administrative duties to assisting with volunteer recruitment and training
What is the time commitment?
Volunteers commit to a regular 4 hour shift, once a fortnight, as a minimum. We also ask you to volunteer for a minimum of a year after your training is complete.
Does the work count towards “counselling hours” for my course?
This will depend on the course and the supervision you have in place.
Is there training to be a volunteer?
There are15 hours of initial training for all our listening volunteers as well as continuing training on issues relevant to mental health and the wider health and well-being agenda. The initial training also includes an element of selection as we know that this type of work is not for everyone.
Thinking about our visitors: Is support for visitors time limited?
All our visitor relationships are reviewed every three months to make sure they are helpful and positive. We try to be responsive to individual needs.
Thinking about our visitors: Do visitors always see the same volunteer?
After the initial visit, we will always try to give continuity of care and enable visitors to talk with the volunteer they have already seen.
Email us here
3 Meade Mews
The Listening Place is a charitable incorporated organisation.
Charity No. 1164739.