The data we collect lets us know that our model of support achieves real change and saves lives.
We're committed to understanding our impact
2024 in numbers
295
volunteers recruited
7,541
visitors supported
700
average referrals per month
Understanding our impact means we can be confident in the service we provide.
It allows us to learn what works and what doesn’t and to share this learning so that the overall system of support for people who feel suicidal can improve.
We keep the process thorough but simple — our visitors are here to be supported, not analysed.
From our most recent quantitative evaluation with 3,510 visitors, we know that after three months…
41
Visitors experienced a 41% increase in feelings of support
34
Visitors experienced a 34% drop in suicidal feelings
98
Almost all visitors rated their TLP experience as good or very good
From our most recent thematic analysis, based on a dataset of 489 visitor feedback responses, we know that…
“[V]isitors see TLP as a welcoming space and a safe haven – separate and different from the other spaces they lead their everyday lives in”
“Visitors not only note that TLP is a place where sharing is possible in ways that that are unique, but also that having been able to share in such a way has a lasting impact on them.”
“Consistency of support in itself – just knowing that they will be visiting TLP every two weeks – has a huge, life-saving, impact on the experience of some of the visitors.”
“The incremental impact of each listening session can build to lasting impact on mental health – a testimony to the effectiveness of the TLP Listening Model”
“TLP can help visitors on their mental health journey and give them hope and reason to believe that they will be able to get better even after their TLP experience is over.”
How we measure success
We use two simple self-reporting questionnaires and one brief survey. Visitors complete this on arrival at TLP and then after every six sessions.
- Columbia-Suicide Severity Rating Scale. A clinically recognised scale for measuring suicidality.
- A three-question thermometer questionnaire asking people to rate feelings of support, distress and suicidality on a scale of 1-10.
3. We ask visitors to report their feelings about our service and whether they found it helpful.
Our evaluation process is supervised by Dr Sarah Davidson and Dr Sophie Smart.
Dr Sarah Davidson
Head of Psychosocial at the British Red Cross
Dr Sophie Smart
Postdoctoral Research Associate at Cardiff University
If you would like to read the full version of our latest evaluation or to find out more about how we measure our impact, please contact our team
