2023 in Numbers
339
Volunteers Recruited
5222
Visitors Supported
650
Average Referrals per month
The Listening Place gave me a safe place to be a mess. I never felt judged, and always respected. The volunteers here are literal superheroes, life savers, every one of them.
Feedback from a visitor.
As an organisation, we are committed to understanding our impact.
Understanding our impact means we can be confident that our service is achieving change for the people we support.
It allows us to learn from what works and what doesn’t and share this learning so that the overall system of support for people who feel suicidal can improve.
We keep the process simple, but thorough. Our visitors are here to be supported, not analysed.
From our most recent evaluation with 3510 visitors, we know that after three months, visitors:
41
Experience a 41% increase in feelings of support.
34
Experience a 34% drop in suicidal feelings.
98
Rate their TLP experience as good or very good.
How Does The Listening Place Measure Success?
We use two simple self-reporting questionnaires and one brief survey. Visitors complete this on arrival and then after every six sessions.
- Columbia-Suicide Severity Rating Scale. A clinically recognised scale for measuring suicidality.
- A three-question thermometer questionnaire asking people to rate feelings of support, distress, and suicidality on a scale of 1-10.
3. We ask visitors to report their feelings about our service and whether they found it helpful.
Dr Sarah Davidson and Dr Sophie Smart supervise the evaluation with Professor Stephen Platt giving statistical advice.
Doctor Sarah Davidson
Head of Psychosocial at the British Red Cross
Professor Stephen Platt
Emeritus Professor of Psychology at Edinburgh University
Doctor Sophie Smart
Postdoctoral Research Associate at Cardiff University
If you would like to read the full version of our latest evaluation or to find out more about how we measure our impact, then please contact our impact team
