We are a London-based charity, and we see our visitors at three locations, in Victoria, Kings Cross, and Hammersmith. We are open seven days a week, 9am to 9pm.

Anyone who is 18 or over can apply to be a volunteer, and no qualifications or specific experience are necessary.

We know that what we do is not for everyone, so there is an element of selection in our recruitment process, which consists of:

1. An online application form.
2. An information meeting at which we will explain all about The Listening Place and the volunteering opportunities on offer. There is always plenty of time for questions.
3. A selective interview with one of our experienced volunteers.
4. If you are accepted at interview, you will be invited to join one of our selective preparation programmes.

There are two key roles in The Listening Place:

Listening Volunteers

LVs provide ongoing face-to-face support to visitors on regular, fortnightly 4-hour shifts during which they meet with up to three visitors (for up to 50 minutes each). Although no experience is necessary, we seek certain qualities in our listening volunteers, including the ability to be non-judgemental, warm, caring, empathetic, and supportive, and to avoid giving advice.

Helping Volunteers

HVs are central to each shift as they meet and greet our visitors and create a warm and welcoming atmosphere. For this vital role, we are recruiting volunteers who have the empathy to greet distressed visitors and the willingness and resilience to support their team on shift. Our helping volunteers need to be able to commit to a regular weekly or fortnightly 4-hour shift.

We ask our Listening Volunteers to commit to a regular four-hour shift, once a fortnight, as a minimum. To ensure continuity for our visitors, we also ask for a minimum one-year commitment from our Listening Volunteers, as well as three months’ notice of intention to leave.

We ask our Helping Volunteers to commit to a minimum of six months of volunteering after their initial training. While we prefer them to commit to a regular weekly four-hour shift, if that would exclude you from volunteering with us then please do apply for a regular fortnightly shift instead.

We do not offer therapeutic services or counselling to our visitors, and therefore cannot offer therapeutic or counselling placements for our volunteers. In addition, as ours is not a clinical setting, any hours you volunteer with us would not necessarily contribute towards your course or degree. Furthermore, we do not offer formal supervision.

We also have strict confidentiality procedures which means that students who volunteer with us are not able to share any aspect of their interaction with our visitors outside of TLP, even on an anonymised basis.

If you are accepted at the interview, you will be invited to join a preparation programme of 4-5 hours for the Helping Volunteer role, or 16-18 hours for the Listening Volunteer role. The initial training includes an element of selection as we know these volunteering roles are not for everyone.

Our volunteers also receive ongoing training on issues relevant to mental health and the wider health and well-being agenda.

Support for visitors is time-limited, and the usual initial duration of support is three months. Appointments are booked in three-month slots, and we do therefore ask Listening Volunteers for three months’ notice of intention to leave. All our visitors’ relationships are reviewed every three months to make sure they are helpful and positive.

We try to be responsive to individual needs. Most of our visitors would prefer to see the same volunteer for the duration of their three months of support, to build a trusting relationship and feel comfortable exploring their suicidal feelings, without needing to reexplain their situation. After the initial visit, The Listening Place and our volunteers will always try to give continuity of care and enable visitors to talk with the volunteer they have already seen, wherever possible.

Our dedicated volunteers and clinical experts generously give their time for free, with support from a small staff team. This allows us to maintain a low cost to provide our ongoing face-to-face support that is not available elsewhere. At The Listening Place, we see over 1500 people at any one time on a regular one-to-one basis, at a cost of less than £300 per person, per year. By comparison, the current cost of an in-patient bed for the NHS is approximately £550 per night.

As The Listening Place works with a vulnerable client group it is not exempt from the provision of the Rehabilitation of Offenders Act 1974, therefore all our volunteers need an enhanced Disclosure and Barring Service certificate (DBS) which we will provide for you. If you think you may have a caution or a conviction on your DBS certificate, please let us know as soon as possible, as, depending on the nature of the caution or conviction, it may not prevent you from volunteering with us.